Out-of-scope support
Scope of Professional Services
Neptune Professional Services works closely with customers and partners to establish enduring autonomy and self-sustainability.
A combination of success plans, training, delivery, and Neptune Expert Services is geared toward ensuring that customers not only accelerate time to value but also experience sustainable growth and long-term success with Neptune.
Through hands-on implementation services, Neptune Professional Services utilizes a proven delivery methodology forged from collaborations with thousands of successful customers. This methodology facilitates the acceleration of first use-cases, the seamless delivery of complete implementations, training, and ongoing coaching provided by our senior technical experts.
What sets our services apart is that customers can choose the right assistance at the right moment as they use Neptune DXP. These services, designed to introduce new capabilities swiftly and make an impact, enable customers to adopt our technology efficiently and effectively. At Neptune Software, we are committed to providing the support and resources needed for your continued success.
Neptune-delivered service
Neptune Expert Services offers specialized support to both partners and customers for project implementation. Our Expert Services team comprises highly-trained Neptune developers who are deeply involved in all new product developments, ensuring they are always up-to-date with the latest features. This team often acts as a go-to resource for partners and customers, ready to resolve specific challenges encountered during Neptune app implementations.
Partner-delivered service
For customers looking to outsource their application development and management, Neptune offers a network of qualified implementation partners. Every partner undergoes a rigorous training and verification process to ensure they meet Neptune’s high service standards.
You can explore these partners on the Neptune Partner Network page, where you find details about their services and links to their websites. Our implementation partners are equipped to provide expert advice, assist with project realization, and even manage entire development cycles.