Activate or renew your offline license

The License Configuration wizard in the System Settings tool enables you to manage your license. Your customer license is by default an online license. The validity is calculated based on your existing subscription period and payment terms + 30 days. The validity is automatically updated when the next subscription period starts. However, configuring an offline license requires different steps and a renewal after one year.

The following step instructions apply to Neptune DXP - SAP Edition minor version 24.14.0 with a modified offline license activation process. For Neptune DXP - SAP Edition minor versions 24.12. and 24.11., see Activate or renew your offline license (24.12 and 24.11.)

Prerequisites

  • You are a customer of Neptune Software.

  • You have requested and received an offline license file from Neptune Software.

Procedure

  • In the Cockpit, go to System Settings.

  • Select the License tab.

  • Select Edit.

  • Select Manage License.

    Result: The License Configuration wizard opens.

    Any license change will trigger a page reload.

  • In step 1, confirm the note by selecting Step 2.

  • In step 2, Online License is active by default.

    Changing the license type will immediately clear all active licenses in the system.

    Change the license type and select Offline License and confirm by selecting Step 3.

  • In step 3, select the environment you want to activate. Confirm the warning by selecting Continue and select Step 4.

  • In step 4, choose one of the following options:

    1. Copy the generated string and paste it in Neptune DXP Portal → Account Assignment → License Management

      or

    2. Scan the activation QR code or select the activation link to open Neptune DXP Portal and obtain the offline license file.

  • Save the activation file (.dxplic) in an appropriate location and confirm by selecting Step 5.

  • In step 5, select Upload File and choose the activation file you have just downloaded and confirm by selecting Save and Reload.

Result

After the page reload the license will be active in the system and you will have access to the full platform.

To make sure the system is fully operational, wait until the System Settings tool is reloaded.

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