Activate or renew your offline license

The License Configuration wizard in the System Settings tool enables you to manage your license. Your customer license is by default an online license. The validity is calculated based on your existing subscription period and payment terms + 30 days. The validity is automatically updated when the next subscription period starts. However, configuring an offline license requires different steps and a renewal after one year.

The following step instructions apply to Neptune DXP - SAP Edition minor version 24.14.0 with a modified offline license activation process. For Neptune DXP - SAP Edition minor versions 24.12. and 24.11., see Activate or renew your offline license (24.12 and 24.11.)

Prerequisites

  • You are a customer of Neptune Software.

  • You have requested and received an offline license file from Neptune Software.

Procedure

  • In the Cockpit, go to System Settings.

  • Select the License tab.

  • Select Edit.

  • Select Manage License.

    Result: The License Configuration wizard opens.

    Any license change will trigger a page reload.

  • In Step 1 - Please Note, confirm the note by selecting Step 2.

  • In Step 2 - Select License Type, Online License is active by default.

    Changing the license type will immediately clear all active licenses in the system.

    Change the license type and select Offline License and confirm by selecting Step 3.

  • In Step 3 - Select Environments to Activate, select the environment you want to activate. Confirm the warning by selecting Continue and select Step 4.

  • In Step 4 - Get License File, choose one of the following options:

    1. Copy the generated license string and go to Neptune DXP Portal → Account Assignment → License Management

      or

    2. Scan the activation QR code or select the activation link to open Neptune DXP Portal → Account Assignment → License Management.

      Keep the wizard open during the offline license activation process in Neptune DXP Portal. If you close the wizard, you must restart the wizard process as the downloaded activation file will no longer match the session.

  • In Neptune DXP Portal, the Offline License dialog opens automatically. Do the following in the Offline License dialog:

    • In DXP version, select the version that applies to the offline license.

    • In License activation information, paste the generated license string.

      If you scanned the activation QR code or selected the activation link, the version is preselected and the license string is prefilled.

    • In Available Licenses, select the available license associated with the instance.

    • Select Generate License File.

  • Save the activation file (.dxplic) that downloads in an appropriate location.

    After proceeding, the offline license for the instance is active. To complete the process, ensure to upload the activation file in the following step within the required timeframe.

  • In Step 5 - Upload License File, select Browse and choose the activation file you have just downloaded to insert in Offline License File and confirm by selecting Save and Reload.

Result

After the page reload, the license will be stored in the system, and you will have access to the full platform.

To make sure the system is fully operational, wait until the System Settings tool is reloaded.

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