Installation troubleshooting

Although the installation process is supported by an intuitive setup helper and clearly defined manual steps, errors may still occur under certain conditions. This page documents potential issues that can arise during installation and provides guidance for identifying and resolving them.

If you still experience errors during installation, contact Neptune Support.

Error with import of transport during upgrade

Unreleased transports

  • Verify that you have no unreleased transports that refer to standard Neptune objects, such as Neptune ICF nodes, or other modifications.

Syntax error

  • Delete the ABAP classes ZCL_NAD_APPSTORE_CLIENT and ZCL_NAD_WEBIDE if they are present in the system.

  • For upgrades, if the previous version of the Neptune App Store has been installed, the ABAP class ZCL_NAD_APPSTORE_CLIENT must be deleted. This class uses deprecated components which cause syntax errors during transport import. This ABAP class is located in the customer namespace and must be removed manually. The same applies to the class for the previous Web App Designer, ZCL_NAD_WEBIDE. If this class is present in the system, i.e. it was downloaded via the Store in the Neptune Cockpit, delete it also. Re-import the transport for Neptune DXP - SAP Edition and the syntax errors no long occur.

Issues in the SAP GUI App Designer

  • If available, you can set a public URL in the System Settings tool of the Cockpit (via the transaction /n/NEPTUNE/COCKPIT)

  • You can also update the host file on your computer:

    1. In Windows Explorer go to \Windows\System32\drivers\<etc> and copy the file hosts to your desktop. This file contains the mappings of IP addresses to host-names.

    2. Add the entry of your SAP system: <IP address> <hostname>.

      You can find the IP address of the SAP system in your SAP GUI Logon. You can find the hostname in the SAP transaction SMICM.

    3. Save the hosts file.

    4. Copy the hosts file back to \Windows\System32\drivers\<etc> where you must approve the change as an administrator.

Related topics