Sending notifications from SAP to mobile devices


In this guide, you can find detailed steps for Pushwoosh set-up and use.

It is possible to send notifications on Mobile devices from SAP System. But for this, a mediator (or a middle-man) is always required between Mobile clients (users) and SAP system.

For this SAP allows the admins to have some SSL connections established with third-party tools using SSL certificates from STRUST transactions. Even SAP has one mediator tool for Mobile Clients called SAP Mobile Platform (a.k.a SMP). Also, there is another tool like Pushwoosh which can also be used.


Set up Pushwoosh
Pushwoosh is a tool that helps to handle customised notification on mobile clients. It covers Push Notifications, In-App messaging and also Web-Push Notifications.

To set-up:

  • Go to and create an account. A 15-day trial account is available for free, but for commercial purpose, the companies must sign up the for licensed versions.

  • Once logged in, click on Applications:

sap edition push1

  • To create a new application, click on ‘Add New button'

sap edition push2

  • Give the app a name and ensure that “Allow all API tokens to communicate with this App” is checked.

sap edition push3

Save the application.

Now configure the platform for your application.

Android Configuration

Setting up Pushwoosh for Android is a 2-step process

Set-up Firebase

Firebase is a backend platform for building Web, Android and IOS applications. It offers real-time database, different APIs, multiple authentication types and hosting platform. Firebase can power your app’s backend, including data storage, user authentication, static hosting, and more. Focus on creating extraordinary user experiences. We will take care of the rest. Build cross-platform native mobile and web apps with our Android, iOS, and JavaScript SDKs. You can also connect Firebase to your existing backend using our server-side libraries or our REST API.

Create a Firebase project for your SAP system

sap edition push4

  • Give a name for the project and select the region

sap edition push5

It’s up to the customer’s policy to share Firebase data to Google Analytics. Click on Continue to complete the Project creation.

  • Once the Project is created, from the left menu, open Project Overview → Project Settings

sap edition push6

sap edition push7

Firebase Project is set up, now go to the Pushwoosh application configuration ( )and select the configure button for Android platform.

sap edition push8

This will open the pop-up window for adding the firebase configuration, which we have generated while creating the Firebase Project.

sap edition push9

  • From the Firebase project, under Cloud Messaging tab, get the Server Key.

sap edition push10

The server key will be the API key for Pushwoosh.

  • From the same tab, copy ‘Sender ID’, This Sender ID goes into ‘FCM Sender ID’ of Pushwoosh.

sap edition push11

  • Choose ‘Phonegap Build’ as a Framework for Pushwoosh.

  • Now the Pushwoosh configuration will look like

sap edition push12

Save the configuration.

  • Create API Access Token in Pushwoosh: choose the option of API Access in Pushwoosh

sap edition push13

Note: For Trail account, users can create only one access token. For trial accounts, users can just edit the existing token to include the Pushwoosh Apps by clicking on Edit button

sap edition push14

  • Add the Pushwoosh app into the access token.

sap edition push15

Save the access token.


Once Pushwoosh Set is completed, it is required to add SSL Certificates to SAP System.

To get an SSL Certificate:

  • Open Pushwoosh website ( or continue with the existing Pushwoosh session.

  • Open Developer Tools in the Browser and Open ‘Security’ tab.

  • Security’ tab shows the Certificate status, as well as a certificate, can be seen by clicking on the ‘View Certificate’ button.

sap edition push16

  • A pop-up comes with Certificate data. Export the Certificate as a file: Go to ‘Details’ tab and click on ‘Copy to File’ button.

sap edition push17

  • A Certificate Export Wizard comes up and clicks to reach the Export File Format option.

Now, select ‘DER encoded binary X.509 (.CER)’ format

sap edition push18

Click Next, give a file name and browse the location where the certificate file is to be saved. Click Next again and Finish to download the Certificate.

  • STRUST configuration: Login to SAP and open transaction code STRUST.

  • In the Menu - Environment → SSL Client Certificates. Create a new one for Pushwoosh - PUSHWO:

A Confirmation message confirms the successful export.

sap edition push19

  • Go back to the main screen. A new entry can be seen in Trust Manager

sap edition push20 on the newly created entry and select ‘Create’. A pop-up comes up with auto-filled data, click continue.

  • In the certificate section, click ‘Import Certificate’ to import the Pushwoosh SSL certificate

sap edition push21 through the File system and select the certificate file that was downloaded previously. Once imported, The Certificate data will be reflected in Trust Manager.

sap edition push22 finally, click on the ‘Add to Certificate List’ button and Save the changes in STRUST transaction.

Set-up Neptune Mobile Client

After the set-up of Pushwoosh and SAP (STRUST), it’s time to set-up the Neptune Mobile client for Push Notifications.

Restriction: Push Notification set-up works only for Neptune Mobile Client

  • Open any Mobile client and under the ‘Device’ tab, a sub-tab named ‘Push Notification’ is available.

sap edition push23

  • Pushwoosh Application = Application ID from Pushwoosh

sap edition push24

  • Pushwoosh API Token = API Access token from Pushwoosh

sap edition push25

Note: The Sender ID, API Token and Pushwoosh Application IDs can be reused for all the Neptune Launchpad.

  • Save the Launchpad and Build the Mobile Applications using PhoneGap Build and distribute the set-up to the end-users.

Note: If there are any changes made with respect to Push-Notifications to the Launchpad, it is mandatory to rebuild the application from PhoneGap and re-distribute the application files (.apk or .ipa) to the end-users.

Using Push Notifications in Neptune Applications:

To use Push Notifications by Pushwoosh from Neptune Applications, Neptune provides a function module ‘/NEPTUNE/PUSH_PUSHWOOSH’. On the Actions on front-end, this function module can be executed in the back-end Application Class to trigger the notification:

sap edition push26

This function module will check if the Pushwoosh API Token is configured for the Launchpad ID and Will send the Notification to the devices where the launchpad application is installed (and logged in at least once with the given user ID).