Troubleshooting LDAP configurations

Configuring LDAP requires connecting to an external directory service, which can introduce additional layers of complexity beyond Neptune DXP - Open Edition’s own authentication settings. Connecting to external directory services inherently introduces variables that are not controlled within the system.

To help you better understand and validate your LDAP setup, you can use third-party LDAP exploration tools. The following tools allow you to inspect your directory structure, check connectivity, and verify credentials independently of Neptune DXP - Open Edition:

Using these tools can provide clearer insight into how your LDAP environment is configured, making it easier to troubleshoot and confirm your settings before applying them in Neptune DXP - Open Edition.