Telemetry data collection
At Neptune, we are committed to provide you with the best possible experience while safeguarding your privacy. To achieve this, we utilize telemetry to collect statistical information about your system. This data helps us understand how our platform is being used, identify areas for improvement, and deliver personalized enhancements.
This telemetry is entirely anonymous and does not include any personally identifiable information. You can disable telemetry by manually adjusting the JSON configuration file for production. Your privacy and confidentiality remain our top priorities.
Telemetry fields and descriptions
| Field name | Description | Valid from |
|---|---|---|
adaptive_distro |
Logs configuration data for adaptive templates |
24.12.1 |
ai_naia |
Boolean flag if Naia is enabled |
24.10.0 |
ai_openai |
Boolean flag if OpenAI integration used in server scripts is enabled |
24.10.0 |
avg_msgs_per_ai_thread |
Avg. messages per thread |
24.14.0 |
count_adaptive |
Count adaptive application type |
24.10.1 |
count_ai_agent |
Count total agents |
24.14.0 |
count_ai_agent_external_a2a |
Count agents with A2A exposure enabled |
24.14.0 |
count_ai_agent_uses_dictionary |
Count agents using vector-enabled dictionary sources |
24.14.0 |
count_ai_agent_uses_guardrail |
Count agents using at least one guardrail |
24.14.0 |
count_ai_agent_uses_local_mcp |
Count agents connected to local MCP |
24.14.0 |
count_ai_agent_uses_remote_mcp |
Count agents connected to remote MCP |
24.14.0 |
count_ai_guardrail_llm |
Count LLM-based guardrails |
24.14.0 |
count_ai_guardrail_rule |
Count rule-based guardrails |
24.14.0 |
count_ai_guardrail_script |
Count script/function guardrails |
24.14.0 |
count_ai_model |
Count total model definitions |
24.14.0 |
count_ai_tool_api |
Count AI API tools |
24.14.0 |
count_ai_tool_email |
Count AI email tools |
24.14.0 |
count_ai_tool_pdf |
Count AI PDF tools |
24.14.0 |
count_ai_tool_script |
Count AI script tools |
24.14.0 |
count_ai_tool_table |
Count AI table tools |
24.14.0 |
count_ai_tool_websearch |
Count WebSearch tools |
24.14.0 |
count_ai_thread |
Count AI chat threads (incl. deleted) |
24.14.0 |
count_api |
Count APIs |
24.10.0 |
count_apiRequests |
Count API requests |
24.12.0 |
count_app |
Count applications |
24.10.0 |
count_bootstrap |
Count applications that use Bootstrap |
24.10.0 |
count_buildingBlock |
Count building block application type |
24.10.1 |
count_certificate |
Count certificates |
24.10.0 |
count_cockpitTile |
Count tiles set to be a Cockpit tile |
24.14.0 |
count_connector |
Count connectors |
24.10.0 |
count_customComponent |
Count custom components |
24.10.0 |
count_custom_launchpad_app |
Count custom launchpads |
24.10.0 |
count_devPackage |
Count development packages |
24.10.0 |
count_documentation |
Count documentations |
24.10.0 |
count_dynamicRouteRewrite |
Count dynamic route rewrite configurations |
24.14.0 |
count_emailTemplate |
Count email templates |
24.10.0 |
count_events |
Count configured events |
24.14.0 |
count_group |
Count groups |
24.10.0 |
count_ionic |
Count applications using Ionic |
24.10.0 |
count_job |
Count jobs |
24.10.0 |
count_jwt |
Count JWT authentication mechanisms registered in the system for logging in |
24.10.0 |
count_launchpad |
Count launchpads |
24.10.0 |
count_launchpadLayout |
Launchpad layout count |
24.12.0 |
count_launchpad_agent |
Count launchpad tiles referencing an agent |
24.14.0 |
count_launchpad_pwa |
Count PWA-enabled launchpads |
24.10.0 |
count_ldap |
Count LDAP authentication mechanisms registered in the system for logging in |
24.10.0 |
count_microsoftEntraId |
Count Microsoft Entra ID authentication mechanisms registered in the system for logging in |
24.10.0 |
count_mobileClient |
Count mobile clients |
24.10.0 |
count_mobileClient_android |
Count Android builds (ZIP files) in the Mobile Client tool |
24.10.0 |
count_mobileClient_iOS |
Count iOS builds (ZIP files) in the Mobile Client tool |
24.10.0 |
count_mobileClient_windows |
Count Windows builds (ZIP files) in the Mobile Client tool |
24.10.0 |
count_npm |
Count npm modules |
24.10.0 |
count_oauth2 |
Count OAuth 2.0 authentication mechanisms registered in the system for logging in |
24.10.0 |
count_odataSource |
Count OData sources |
24.10.0 |
count_openIdConnect |
Count OpenID Connect authentication mechanisms registered in the system for logging in |
24.10.0 |
count_pdf |
Count PDFs |
24.10.0 |
count_proxyAuth |
Count proxy authentications |
24.10.0 |
count_reports |
Count adaptive applications |
24.10.0 |
count_role |
Count roles |
24.10.0 |
count_rulesengine |
Count rules created in the Rules Engine tool |
24.10.0 |
count_saml |
Count SAML authentication mechanisms registered in the system for logging in |
24.10.0 |
count_sapEdition |
Count Neptune DXP - SAP Edition authentication mechanisms registered in the system for logging in |
24.10.0 |
count_serverScript |
Count server scripts |
24.10.0 |
count_systems |
Count remote systems |
24.10.0 |
count_table |
Count table definitions |
24.10.0 |
count_theme |
Count themes |
24.10.0 |
count_themeUi5 |
Count custom UI5 themes and imported themes |
24.10.0 |
count_tile |
Count tiles |
24.10.0 |
count_tileGroup |
Count tile groups |
24.10.0 |
count_tileGroupLayout |
Count tile group layouts |
24.12.0 |
count_tileLayout |
Count tile layouts |
24.12.0 |
count_user |
Count users |
24.10.0 |
count_vector_tables |
Count vector-enabled tables (useVectorizer=true) |
24.14.0 |
count_webapp |
Count applications created in the App Editor |
24.10.0 |
count_workflow |
Count workflows |
24.10.0 |
dbtype |
Specify the database type |
24.10.0 |
description |
Specify the system description |
24.10.0 |
daily_audit_log |
Captures audit logs for the last 24 hours |
24.12.1 |
dxp_cloud |
System configuration applied only if running on cloud infrastructure |
24.12.0 |
fiori_system_enabled |
Boolean flag if Fiori system setting is enabled |
24.12.0 |
firebase_enabled |
Boolean flag is Firebase system setting is enabled |
24.12.0 |
launchpad_config_metadata |
Captures configuration details for launchpad artifacts present in the system |
24.12.1 |
lic_client |
Specify the company name that is encrypted in the license key |
24.10.0 |
lic_expires |
Specify when the license expires |
24.10.0 |
lic_users |
Specify number of users in the license |
24.10.0 |
media_storage |
Type of media storage, for example, Azure Blob, File System, or Database) |
24.12.0 |
model |
Docker adoption model |
24.10.1 |
monthly_active_unique_users |
Calculates daily unique users from the first to the last day of the month, then provides the total monthly count with a day-by-day breakdown |
24.12.1 |
name |
Specify the system name |
24.10.0 |
os_platform |
Specify the platform of the operating system used |
24.10.0 |
os_release |
Specify the release of the operating system used |
24.10.0 |
os_type |
Specify the operating system used |
24.10.0 |
prometheus_enabled |
Boolean flag if Prometheus system setting is enabled |
24.12.0 |
role |
Specify the role in the system |
24.10.0 |
sessions_telemetry |
Stores active session counts in hourly windows over 24 hours |
24.12.1 |
systemid |
Specify the system ID |
24.10.0 |
smtp_isVerified |
Boolean flag if SMTP is verified |
24.12.0 |
supported_addons |
List of supported add-on modules, including their table names and number of stored entities |
24.12.0 |
tile_type_distro |
Aggregates tile usage and actions |
24.12.1 |
currtoken |
Arbitrary value based on |
24.10.1 |
version |
Specify the Neptune DXP version used |
24.10.0 |
weekly_active_unique_users |
Collects the number of distinct users who successfully signed in weekly |
24.12.0 |
Example request payload
[
{
"adaptive_distro": {
"neptunedxp_adaptive_edit": 20,
"neptunedxp_adaptive_list": 18,
"planet9_adaptive_forms": 1,
"neptunedxp_adaptive_tile_chart": 5,
"neptunedxp_adaptive_tile_table": 1,
"neptunedxp_adaptive_bi": 1
},
"ai_naiaai_openaicount_custom_launchpad_app": 1,
"avg_msgs_per_ai_thread": 22,
"count_adaptive": 1,
"count_ai_agent": 4,
"count_ai_agent_external_a2a": 3,
"count_ai_agent_uses_dictionary": 2,
"count_ai_agent_uses_guardrail": 4,
"count_ai_agent_uses_local_mcp": 2,
"count_ai_agent_uses_remote_mcp": 2,
"count_ai_guardrail_llm": 8,
"count_ai_guardrail_rule": 12,
"count_ai_guardrail_script": 7,
"count_ai_model": 6,
"count_ai_thread": 43,
"count_ai_tool_api": 9,
"count_ai_tool_email": 6,
"count_ai_tool_pdf": 5,
"count_ai_tool_script": 4,
"count_ai_tool_table": 8,
"count_ai_tool_websearch": 1,
"count_api": 95,
"count_apiRequests": 5,
"count_app": 258,
"count_bootstrap": 2,
"count_buldingBlock": 0,
"count_certificate": 1,
"count_cockpitTile": 5,
"count_connector": 25,
"count_customComponent": 40,
"count_devPackage": 24,
"count_dynamicRouteRewrite": 3,
"count_documentation": 1,
"count_emailTemplate": 1,
"count_events": 12
"count_group": 6,
"count_ionic": 0,
"count_job": 2,
"count_jwt": 0,
"count_launchpad": 13,
"count_launchpadLayout": 7,
"count_launchpad_agent": 6
"count_launchpad_pwa": 2,
"count_ldap": 1,
"count_microsoftEntraId": 3,
"count_mobileClient": 2,
"count_mobileClient_android": 2,
"count_mobileClient_iOS": 2,
"count_mobileClient_windows": 0,
"count_npm": 2,
"count_oauth2": 1,
"count_odataSource": 1,
"count_openIdConnect": 3,
"count_pdf": 8,
"count_proxyAuth": 3,
"count_reports": 49,
"count_role": 12,
"count_rulesengine": 10,
"count_saml": 1,
"count_sapEdition": 1,
"count_serverScript": 167,
"count_systems": 4,
"count_table": 41,
"count_theme": 1,
"count_themeUi5": 0,
"count_tile": 52,
"count_tileGroup": 24,
"count_tileGroupLayout": 9,
"count_tileLayout": 3,
"count_user": 23,
"count_vector_tables": 17,
"count_webapp": 1,
"count_workflow": 1,
"daily_audit_log": {
"count": 2,
"logs": [
{
"updatedAt": "2025-06-18T09:09:15.823Z",
"changedBy": "21232f297a57a5a743894a0e4a801fc3",
"objectType": "Tile",
"action": "Create",
"objectKey": "ff55ce0a-0f39-4fe8-9894-25fa6119cfd2"
},
{
"updatedAt": "2025-06-18T09:09:20.257Z",
"changedBy": "21232f297a57a5a743894a0e4a801fc3",
"objectType": "Tile",
"action": "Save",
"objectKey": "ff55ce0a-0f39-4fe8-9894-25fa6119cfd2"
}
]
},
"dbtype": "mssql",
"description": "Kontor - MSSQL",
"dxp_cloud": "false",
"fiori_system_enabled": "false",
"firebase_enabled": "true",
"ip": "109.74.191.114",
"launchpad_config_metadata": [
{
"id": "e13bae95-5fd0-4e1c-a48c-a8771bfda440",
"description": "Central entry point for the elearning applications.",
"singleApp": false,
"ui5Version": "1.108",
"pushNotifications": false,
"launchpadAndTileTraceEnabled": true,
"translationLanguages": [],
"customLoginApp": false,
"anonymousAccess": false,
"pwaEnabled": false,
"assignedTileGroupsCount": 0,
"assignedTileCount": 0,
"enhancementSpots": []
},
{
"id": "795d6e08-7aac-ed11-ba77-14cb650ba16e",
"description": "Central entry point for the Adaptive CRM applications. ",
"singleApp": false,
"ui5Version": "1.120",
"pushNotifications": false,
"launchpadAndTileTraceEnabled": false,
"translationLanguages": [],
"customLoginApp": false,
"anonymousAccess": false,
"pwaEnabled": false,
"assignedTileGroupsCount": 0,
"assignedTileCount": 0,
"enhancementSpots": []
},
{
"id": "71fa3d4e-280c-4752-9186-b18e13720e25",
"description": "Neptune DXP Appearance Demo",
"singleApp": false,
"ui5Version": "1.120",
"pushNotifications": false,
"launchpadAndTileTraceEnabled": false,
"translationLanguages": [
"AR",
"BG",
"ZH",
"ZF",
"HR",
"CS",
"DA",
"NL",
"EN",
"ET",
"FI",
"FR",
"DE",
"EL",
"HE",
"HU",
"IS",
"ID",
"IT",
"JA",
"KO",
"LV",
"LT",
"MS",
"NO",
"NN",
"PL",
"PT",
"RO",
"RU",
"SE",
"SR",
"SH",
"SK",
"SL",
"ES",
"SV",
"TH",
"TR",
"UK"
],
"customLoginApp": false,
"anonymousAccess": false,
"pwaEnabled": false,
"assignedTileGroupsCount": 0,
"assignedTileCount": 0,
"enhancementSpots": [
"BeforeStartup",
"BeforeLock",
"AfterLogout",
"BeforeUpdate",
"SuccessGetMenu"
]
},
{
"id": "61c496ee-f5a6-ed11-a8e0-0022489f97c8",
"description": "Central entry point for the sales order application.",
"singleApp": false,
"ui5Version": "1.120",
"pushNotifications": false,
"launchpadAndTileTraceEnabled": false,
"translationLanguages": [],
"customLoginApp": false,
"anonymousAccess": false,
"pwaEnabled": false,
"assignedTileGroupsCount": 0,
"assignedTileCount": 0,
"enhancementSpots": []
}
],
"lic_client": "Neptune Software",
"lic_expires": "2024-12-31",
"lic_users": 5000,
"media_storage": "Azure Blob",
"model": "Docker Container",
"monthly_active_unique_user": 456
"name": "Dev Gunnar",
"os_platform": "win32",
"os_release": "10.0.19045",
"os_type": "Windows_NT",
"prometheus_enabled": "true",
"protocol": "https",
"role": "LOC",
"sessions_telemetry": {
"last24h": 0,
"last23h": 0,
"last22h": 0,
"last21h": 0,
"last20h": 0,
"last19h": 0,
"last18h": 0,
"last17h": 0,
"last16h": 0,
"last15h": 0,
"last14h": 0,
"last13h": 0,
"last12h": 0,
"last11h": 0,
"last10h": 0,
"last9h": 0,
"last8h": 0,
"last7h": 0,
"last6h": 0,
"last5h": 0,
"last4h": 0,
"last3h": 1,
"last2h": 0,
"last1h": 2
}
"smtp_isVerified": "true",
"supported_addons":
[
{ "tableName": "forms_attribute_fields", "entityCount": 10 },
{ "tableName": "forms_attribute_group", "entityCount": 5 },
{ "tableName": "forms_data", "entityCount": 8 },
{ "tableName": "survey_master", "entityCount": 12 },
{ "tableName": "survey_response", "entityCount": 20 }
]
"systemid": "d176bbc82f21a9e57aaed81bda472c464069b08d6e2508595b14a4f8b5c802b6",
"tile_type_distro": [
{
"type": "default",
"tileCount": 64,
"application": 54,
"adaptiveFramework": 17,
"url": 1,
"tileGroup": 0,
"webApp": 0
},
{
"type": "application",
"tileCount": 2,
"application": 2,
"adaptiveFramework": 0,
"url": 0,
"tileGroup": 0,
"webApp": 0
},
{
"type": "adaptive",
"tileCount": 5,
"application": 0,
"adaptiveFramework": 5,
"url": 0,
"tileGroup": 0,
"webApp": 0
},
{
"type": "highchart",
"tileCount": 2,
"application": 0,
"adaptiveFramework": 0,
"url": 0,
"tileGroup": 0,
"webApp": 0
}
],
"token": "d9f502bc-e4c5-448b-9f18-c29e8341ae2a",
"version": "24.10.0",
"weekly_active_unique_user": 123
}
]