Activate or renew your offline license

The License Configuration wizard in the System Settings tool enables you to manage your license. Your customer license is by default an online license. The validity is calculated based on your existing subscription period and payment terms + 30 days. The validity is automatically updated when the next subscription period starts. However, configuring an offline license requires different steps and a renewal after one year.

The following step instructions apply to Neptune DXP - Open Edition minor version 24.14.0 with a modified offline license activation process. For Neptune DXP - Open Edition minor versions 24.12. and 24.11., see Activate or renew your offline license (24.12 and 24.11.)

Prerequisites

  • You are a customer of Neptune Software.

  • You have requested and received an offline license file from Neptune Software.

Procedure

  • In the Cockpit, go to System Settings.

  • Select the License tab.

  • Select Edit.

  • Select Manage License.

    Result: The License Configuration wizard opens.

    Any license change will trigger a server restart.

  • In step 1, confirm the note by selecting Step 2.

  • In step 2, Online License is active by default.

    Changing the license type will immediately clear all active licenses in the system.

    Change the license type and select Offline License and confirm by selecting Step 3.

  • In step 3, choose one of the following options:

    1. Copy the generated string and paste it in Neptune DXP Portal → Account Assignment → License Management

      or

    2. Scan the activation QR code or select the activation link to open Neptune DXP Portal and obtain the offline license file.

  • Save the activation file (.dxplic) in an appropriate location and confirm by selecting Step 4.

  • In step 4, select Upload File and choose the activation file you have just downloaded and confirm by selecting Save and Reload.

Result

The server restarts and activates the license.

To make sure the system is fully operational, wait until the System Settings tool is reloaded.

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